Iron-Out Your Communications
Friday, April 24
10:45 AM - 12:15 PM
1.5 CDE Credits – DDS, DH, DA, AUX
COURSE DESCRIPTION:
In dentistry, words do more than fill the silence – they shape patient trust, team dynamics and your practice’s reputation. By breaking away from routine language and adopting a more personalized, patient-focused approach, hygienists and dental professionals can create meaningful relationships the lead to loyalty, trust and long-term practice growth. Using her signature, innovative iRONMAN Principles, Lisa Copeland empowers dental teams with strategies designed to elevate communication and leadership within the practice.
Course Objectives:
1. Apply the iRONMAN Principles to elevate communication and strengthen team culture.
2. Implement seven patient-centered strategies to promote trust, retention and practice wellness.
3. Strengthen inter-team collaboration through clear, consistent and purpose-driven communication.
PRESENTER:
Lisa Copeland, RDH, CSP, CVP
Lisa Copeland is a communication/speaking coach, international speaker and proud IRONMAN who helps dental teams achieve high-functioning communication. As CEO of Communicate With Influence, she brings decades of dental industry experience and global perspective to every training. One of only three RDHs worldwide to earn the prestigious CSP (Certified Speaking Professional) award, Copeland knows how to lead the room with purpose and punchlines. When she's not coaching teams, you'll find her shredding trails on her bike, carving powder on her snowboard or crushing communication roadblocks like a pro.
Conflict of Interest: None
