High Impact Communication: Words to Use and Words to Lose
Friday, April 24
2 - 5 PM
3 CDE Credits – DDS, DH, DA, AUX
COURSE DESCRIPTION:
Have you ever felt as though your communication wasn’t effective? In this course, you will learn failsafe ways to communicate with patients and your office team. Learn key “do say” and “don’t say” strategies that can result in case acceptance, timely payments and effective scheduling.
Course Objectives:
1. Implement effective communication guidelines for scheduling and reducing open time.
2. Effectively discuss financial arrangements.
3. Communicate when you collect from patients and insurance companies.
4. Discuss treatment plans, diagnoses, etc.
5. Handle objections.
6. Manage handoffs from clinical staff to administrative staff and vice versa.
7. Turn patients’ needs into wants at key communication moments.
PRESENTER:
Lois Banta
Lois Banta is CEO, President and Founder of Healthcare Enterprises, Inc., a company that specializes in all aspects of dental practice retreats and lectures. Banta has more than 45 years of dental practice experience and consults and speaks nationally and internationally. She is the CEO of The Speaking Consulting Network, co-founder of COLLABricon Total Team Synergy and a member of several professional organizations.
Sponsored by: CareCredit
Conflict of Interest: CareCredit
