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Communication Excellence: It's All in HOW we Say It

Friday, April 12

10:45 AM - 12:15 PM

1.5 CDE Credits – DDS, DH, DA, AUX


Talking to yourself in your car? Wish you had used your “inside voice”? Communication glitches cause more than 85% of frustrating problems at work. Ever answered the same question, to the same person, in the same day, more than once… within a few minutes? Great communication increases productivity and morale. Learn how to overcome obstacles with tips for tuning in instead of out.

This session will enable participants to:
- Learn powerful phrases that get things done.
- Handle the most difficult and demanding personalities.
- Discover how the best listeners speed up solutions and shorten meetings by tuning in on key words.
- Learn to avoid potential “landmines” hidden in our everyday language.
- Learn how to combat the hard-to-reach patient or coworker.
- Learn to “speed read” one of the 4 Key Communication Styles and the dos and don’ts with each.
- Learn the power of silence and the best times to use it.


Kelli Vrla, B.B.A., B.A., C-CSP

Founder of, Kelli V helps healthcare pros boost staff engagement, diminish distractions, and delight patients with WOW NOW best practices. Kelli V is a Certified Speaking Professional and active member of the National Speakers Association (NSA) for over 20 years, where she has served on the Board of Directors for the North Texas Chapter. Kelli V energized listeners as a morning drive host on the nation’s first all-women, all-talk radio station. Her current publications include: “Hit the Reset Button: Prevent Burnout and Quiet Quitting” and “Ready, Set, Engage: How to Tap in, Tune in an Turn on Your Workforce!” Conflict of Interest: None listed.

Kelli Vrla, B.B.A., B.A., C-CSP
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