Team of Your Dreams: A Team-Centered and Integrative Systems Approach
Friday, April 22
8:30 - Noon
3 CDE Credits – DDS, DH, DA, AUX
About the Course
Integrative healthcare and global systems-thinking are no longer the future. Differentiate your
practice from others using leverage, communication, and systems with intention. It is not uncommon for dental offices with the best of intentions to drift into an environment of silos, each team member feeling somewhat isolated from the others while accomplishing daily tasks. The dentist, administrative team members and clinical team members can inadvertently create a disconnect that feels segregated. This disassociation creates a chain reaction that can be the cause and effect of sub-optimal patient experience and practice success. The opposite is not only possible, it is a fundamental requirement to patient and practice health. The orchestration of the dental team-patient interaction will result in patients asking to schedule and referring friends and colleagues. This harmonization will immediately energize the entire office, igniting a fire that resonates throughout the practice.
This session will enable participants to:
• Learn how to intentionally create a co-discovery dental team for a congruent patient experience
• Develop individualized transparent systems to support predictable clinical office flow
• Review key clinical data that the entire team can understand to support consistent treatment
• Understand how to create a message to help every patient feel safe to move towards
Kevin Kwiecien, DMD, MS
Dr. Kwiecien graduated from Oregon Health and Science University School of Dentistry in 1995 and holds a master’s degree in health care administration. He has more than 25 years of private practice experience with most of those years overlapping in academia. Before joining Spear Education as a full-time faculty member from 2014 to 2017, Dr. Kwiecien served as assistant professor of restorative dentistry at Oregon Health and Sciences University School of Dentistry, where his roles included director of the university’s faculty dental practice, director of patient admissions, and director of the urgent care clinic, as well as course director of pre-clinical fixed prosthodontics and co-course director of advanced restorative concepts for third- and fourth-year students.
As a member of the Spear resident faculty, Dr. Kwiecien served as director of Spear Online, responsible for creating and overseeing digital clinical content. He taught several of the hands-on workshops and practiced as a member of the Spear faculty practice. He has more than a decade of national and international lecturing and workshops, with topics ranging from dental team building to dental practice systems, leadership, comprehensive digital dentistry, dental sleep medicine, appliance therapy, systematic treatment planning, occlusion in the restorative practice and many more.
Dr. Kwiecien’s appreciation for and dedication to high-level continuing education began with Dr. Frank
Spear in 2001. Shortly thereafter, he completed the curriculum at the L.D. Pankey Institute. He belonged for several years to a Tucker Gold Study Club and has many additional accomplishments, including a fellowship in the Academy of General Dentistry, where he also served as President of the Oregon Academy of General Dentistry.
He also maintains memberships in several organizations, including the Academy of General Dentistry, American Equilibration Society and the American Academy of Dental Sleep Medicine. Dr. Kwiecien is a faculty member at the L.D. Pankey Institute and dedicates the majority of his time as the owner of K Squared Facilitation and Dental Education, promoting long-term health for the practice, team and patient.
Conflict of Interest: Affiliation: Ksquared Facilitation and Dental Education