Every Conversation Has Consequences

Friday, April 22

2 - 5:30 PM

3 CDE Credits – DDS, DH, DA, AUX

About the Course

Miscommunication Is Costly! Dentistry is changing. Practices are shifting from product-centricity to people-centricity. Those who are adapting to this new reality are winning by creating unique and positive
experiences for patients and team members. According to Gallup’s workplace analytics team, “Your employee experience is your employment brand.” Implementing high level, intentional communication yields these and other results: Comfortable team and patient interactions, diffused confrontations and generationally harmonious exchanges.

This session will enable participants to:
•Learn the foundations of an inclusive culture
•Understand how strong practice cultures gain momentum
•Discover the keys to indivisibly linking team members together
•Learn how to implement bi-directional leadership
•Tap into each team member’s generational superpowers
•Use tools that positively improve chronic communication issues, lack of engagement and acts of gratitude


Lisa Copeland, RDH, CSP, CVP

Lisa Copeland is a Gen X IRONMAN and a passionate dental hygienist! She likes to check off her task list. Loves to socialize and have fun ... but after the business is addressed. Her preferred method of communication is texting. Her career has been focused on sharing her 30-year clinical implantology experiences and corporate expertise, virtually or live, in diverse cultures that span the globe. Lisa coaches dental practices and corporate teams on generational communication to increase productivity on all levels.
In 2017-18 she had the honor of serving as President in the National Speakers Association Northwest Chapter. Lisa received her CSP (Certified Speaking Professional) Award in 2018. Fewer than 12% of global speakers obtain this designation, and she is one of three Registered Dental Hygienists internationally who have been recognized. As a virtual veteran of 2 decades, Lisa became a Certified Virtual Presenter (CVP) with eSpeakers in 2020. After working in Singapore for 5 years, Lisa came back to the United States and recently moved to Park City, UT.

Conflict of Interest: None reported

Lisa Copeland, RDH, CSP, CVP