Cases That Haunt Us: How to React, Rebound and Recover From Clinical Failures
Friday, April 4
2 - 5 PM
3 CDE Credits – DDS, DH, DA, AUX
COURSE DESCRIPTION:
Don’t deny it. Admit it – every one of us had had this happen during our careers. The cases where we didn’t read the patient well, didn’t get the proper diagnostic materials, didn’t take the time to really listen and see what was appropriate for our patient. Whether you have made a minor misjudgment or totally face-planted – now what?
Course Objectives:
1. Discuss your patient’s “wants and needs” to minimize misunderstandings.
2. Review the predictable new patient experience and how to engage the entire team for a higher level of case acceptance.
3. Learn how to react when things go wrong: how to diagnose, document and recover so the appropriate care gets delivered.
PRESENTER:
Mark Hyman, DDS, MAGD
Mark E. Hyman, DDS, MAGD, is a renowned dentist from Greensboro, North Carolina, and a public speaker whose work is characterized by his warmth, enthusiasm, sense of humor and passion for dentistry. As an accomplished seminar speaker, he has lectured throughout North America and Europe at every major dental meeting. Hyman has earned national and international recognition for his seminars. Since 2001, Dentistry Today magazine has selected Hyman as one of the top speakers in dentistry. He loved his 32 years in private practice, and currently serves as an adjunct full professor and special assistant to the office of the dean at UNC Adams School of Dentistry in Chapel Hill, North Carolina.
